Student Accounts

OilerOne Mobile ID​ - FAQ​

​Frequently Asked Questions


How do I activate and install the multi-factor authentication?

Contact the ITS Helpdesk at https://helpdesk.findlay.edu/

Do I still need my physical OilerOne Card?

We recommend you retain your physical OilerOne Card in a secure location as a backup should you lose a device.

Can I still use my physical OilerOne Card once I have created my Mobile ID?

Yes, your physical OilerOne Card will continue to function after you have added your OilerOne Mobile ID to your device. Remember, the Mobile ID is a privilege and benefit of being part of the University of Findlay community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.


Accessing Your Account

Why can’t I double-tap the side button with my phone locked to see my balances in Apple Pay?

When using Express Mode (iPhone 6s or later), your OilerOne Mobile ID will not be displayed with other cards in Apple Wallet for security reasons.

Can I use Mobile ID if my phone’s battery is dead?

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged. (For more details, see https://support.apple.com/en-us/HT208965.) Android phones and other iPhone models (iPhone 8 and earlier) do not offer this feature.


Setting Up Your Device

How do I check my iPhone device version?

  1. On your device, go to Settings>General>Software Updates.
  2. If your device is running iOS 12.2 or later, you’re ready to use the Mobile ID.
  3. If not, tap Download>Install. You may need to enter your passcode to start the update.
  4. Once the download is complete, follow the instructions on your phone to finish upgrading to the latest version of iOS.

How do I check my Apple Watch device and/or software version?

  1. The Series # for your Apple Watch can be found on the back of the Watch.
    1. Note: The Series 0 Watch is not eligible for this program.
  2. Instructions for verifying and/or updating your Apple Watch software version can be found at https://support.apple.com/en-us/HT204641.

What if I have questions about my Apple ID or iCloud?

Information can be found at https://support.apple.com/apple-id or https://support.apple.com/icloud.

How do I verify and/or update my Android phone device version and software?

  1. From your device tap: Settings>About Phone>Software Information
    1. To update, from your device tap: Settings >General >Software Update >Download >Install >Passcode may be required. Your device will display the estimated download time.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

How many devices can I add?

You can add either one iPhone and one Apple Watch, or one Android phone on your account at a time. See the ‘Securing My Account’ section below if you have lost a device and need to deactivate your credential.
 

How do I add my OilerOne Mobile ID to my new iPhone or Apple Watch?

First, remove the pass from your old device from Apple Wallet.  Once removed, go to the e-accounts app on your new iPhone and follow the steps to add to Apple Wallet.


Managing Your Account


Do I need to reactivate my devices each term?

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish

What if I am away from campus for the semester and I don’t want my OilerOne Mobile ID on my device? Can I delete and re-add it later?

Yes, you can remove your credential from Apple Wallet and re-add it when you return.*

To remove your OilerOne Mobile ID, navigate to the Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your OIlerOne Mobile ID, scroll to the bottom and select Remove Card.

*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your OilerOne Mobile ID.

Can I delete my OilerOne Mobile ID from Apple Wallet or Google Pay through the Transact eAccounts mobile app?

Yes, but we recommend the Remove Card Option directly from Apple Wallet or Google Pay.

From iPhone:
  1. Navigate to the Wallet app.
  2. Tap (…) in the lower right corner of your card.
  3. Scroll to the bottom and select Remove Card.
  4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.
From Apple Watch:
  1. Navigate to the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apply Pay.
  3. Tap on Transact Mobile Credential.
  4. Scroll to the bottom and select Remove Card.
  5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.
From Google Pay:
  1. Open Google Pay.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID selection.
From Transact eAccounts:
  1. Open the Transact eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the multi-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen or go to Google Pay and tap Remove Card displayed under the School ID Card.
  10. Tap Remove in the pop-up box and the card will be removed from your Google Pay.

How do I update information on my OilerOne Mobile ID?

Name information on the OilerOne Mobile ID comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the OilerOne Mobile ID on your phone within 48 hours.

Why are my account balance(s) not displaying?

  • Account balances are currently only displayed on Apple devices.
  • If your account balances are $0, they will not display until funds are added.
  • If you have available funds that are not displaying, please contact the <Card name> Office at <phone number for help desk> or email <email for helpdesk>.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

Why do I have a negative balance on my Account?

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction. 

I used my credit card at a participating retail location when I meant to use my OilerOne Mobile ID. What can I do to correct my payment source?

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your OilerOne Mobile ID.

I am graduating or leaving the University. What happens to my Mobile ID?

As with your physical OilerOne Mobile ID, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at UF, your credential will stay active and update accordingly


Securing Your Account


What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

  • During regular business hours, contact the ITS Help Desk at https://helpdesk.findlay.edu/ to notify us to deactivate the OilerOne Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
  • If applicable, identify the fraudulent activity: For purchases using your ID  contact the ITS Help Desk at https://helpdesk.findlay.edu/ and report the suspected fraud. 
  • In the Transact eAccounts app:
    • Click the settings gear in the upper right corner. 
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off.
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • In the Transact eAccounts web version:
    • Select Card Services
    • Select Deactivate Card
    • Select the credential to deactivate and click on “Deactivate Card”
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

Click the settings gear in the upper right corner. 

  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  • Select Card Services
  • Select Activate Card
  • Select the credential to reactivate
  • You will receive a confirmation email. Only the selected card will be reactivated.


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APPENDIX

 
Transact eAccounts Mobile App Features

1. Stored Value Account Deposits

a. Saved Payment: eAccounts mobile app deposit requires a Saved Payment option be created in advance. 

                                            i. From the eAccounts home page, Login using your Student login account credentials and multi-function authentication code.

                                          ii. Click the +Add Money link under the stored value account display toward the upper left of the screen.

                                         iii. After completing a deposit transaction, the Saved Payment option will be available on the Receipt for Account Deposit page.

1. Check Save this payment method for future use and type in an alias name for this payment card option.

2. You may also check Set as default for future deposit transactions.

                                         iv. Click the Save button.

                                           v. Under Profile along the top bar is Saved Payment Methods where you can review and delete your saved payment(s).

                                         vi. You will now be able to access the eAccounts Mobile App deposit option.

b. eAccounts Mobile App Deposit

                                            i. Open the eAccounts Mobile App on your phone.

                                          ii. Tap Continue to Sign In and login with your student login account credentials.

                                         iii. Approve the multi-factor authentication request. (See FAQ for more information.)

                                         iv. You can now view your account balances and meal plans.

                                           v. Tap the Accounts section for stored value account options.

                                         vi. Tap Add Money in the top right corner.

                                        vii. Enter the deposit amount, tap Next, and then choose your payment method.

                                      viii. Review the deposit and tap Submit Deposit at the bottom.

                                         ix. You will see verification that the deposit was successful and the account balance will update.

                                           x. Funds are immediately available.

 

2. Meal Plans

a. Purchased Meal Plan information is displayed on the eAccounts Mobile App.

                                            i. Open the eAccounts Mobile App on your phone.

                                          ii. Tap Continue to Sign In and login with your student login account credentials.

                                         iii. Approve the multi-factor authentication request. (See FAQ for more information.)

                                         iv. You can now view your account balances and meal plans.

                                           v. You will see your assigned Meal Plans and the status of the plan.

                                         vi. Tap on a listed plan for additional information including usage.

 

3. Additional Features

a. After logging in, tap  in the upper right corner on the home page for Account Settings.

                                            i. We recommend you always sign out of eAccounts by tapping Sign Out.

                                          ii. You can verify Saved Payment method(s) but cannot add or delete payment methods from the mobile app. (See instructions above to add or delete payments.)

                                        iii. Add another site from the list should you have access to eAccounts through enrollment at another school.